Customer Service / Warranty Administrator

Job Description

Customer Service / Warranty Administrator

PeopleReady of Princeton, MN is now hiring Customer Service / Warranty Administrators in Maple Lake, MN!

Apply today and you could start as soon as this week.

As a PeopleReady associate you'll benefit from:

• Connections and experience with some of the top companies in your area
• Great benefit package options
• Get matched to jobs quickly.
• Competitive pay and steady schedule
• The ability to see your schedule and track your hours right from our easy-to-use app, JobStack!

Pay Rate:

The pay rate for this job is $19 - $21 / hour*

What you'll be doing as a Customer Service / Warranty Administrator:

• Accountable for warranty return requests from the start all the way through to resolution
• Provide excellent customer service to customers by communicating consistently and timely
• Initial response to incoming claims should be within 24 hours of receipt
• Receive, review, process, warranty claims from customers using HubSpot and IQMS. Claims should be completed within 2 business days of having all the information
• Enter Sales Orders and RMA orders into IQMS
• Provide excellent customer service to customers by communicating consistently and timely
• Initial response to incoming claims should be within 24 hours of receipt
• Issue credits or arrange repairs/replacements as needed
• Identify and develop strategies for maximizing claims processes
• Collaborate with internal departments to investigate and resolve complex warranty-related issues
• Create and update controlled documents (SOP's and WI's)
• Develop warranty processes and implement them across the company. Ownership of entire process including Customer Service, troubleshooting, receiving returns, and final disposition
• Respond to phone calls and emails for the warranty department, answer general questions and forward technical questions to appropriate departments
• Review and reconcile all incoming products for Warranties

Available shifts:

Shift timings - 1st Shift (Day)

Job requirements:

• High school diploma, GED, or equivalent education
• Minimum 1 year of customer service or similar experience
• Basic computer knowledge (Microsoft Outlook, Word, Excel, IQMS)
• Excellent oral and written communication skills
• Advanced analytical and problem-solving skills
• High attention to detail and organizational skills
• Ability to work independently and in a team environment
• Ability to be a quick learner and adjust to changes on the job within a reasonable amount of time
• Multitasks, prioritizes and meets deadlines in a timely manner
• Ability to sit for extended periods of time
• Ability to walk about the facility as needed
• Comfort and ability to be exposed to shop elements such as noise, dust, odors, heat and cold

Ready to take control of the way you work?

Complete our application to join the PeopleReady team today.

Please contact our Princeton, MN branch for more information:

Branch # 3431

Address: 400 2nd St. S., Suite 105 & 115, Princeton, MN 55371

Email Address: 3431-br@PeopleReady.com

*Hourly pay rates are a good-faith estimate based on factors such as relevant skills, experience, education, training, geographic location and other considerations permitted by law. An employee's pay history will not be a contributing factor where prohibited by local law. Applications are accepted on an ongoing basis unless a deadline is otherwise stated.  

Employees and their eligible dependents are offered Medical/Dental/Vision insurance and short term disability, in addition to other programs ,as well as number of paid days off and/or more generous paid sick leave days]. More details about our benefits can be found by copying and pasting this URL into your browser: Associate Benefits Guide       

PeopleReady considers all applicants for employment regardless of background, in compliance with applicable laws regarding fair hiring practices. PeopleReady is an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristics protected by law. We consider qualified applicants with arrest and conviction records in accordance with applicable law. 

TrueBlue, Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please contact your Recruiter or Employee Relations at HR-Advice@trueblue.com or 1.800.610.8920. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.

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